For Spain (mainland) and the Balearic Islands, deliveries take approximately 4 to 10 business days (Monday to Friday) to arrive at your address from the moment you confirm your purchase. In the rest of Europe, it may take a little longer. GLS is the delivery company for products purchased from our Mr. Wonderful online store. As soon as they have your order, they will send you an email with the tracking number for your order. They will also send you a text message with all the information about the delivery status of your order. That's why it's important to check the email address you used to register and your contact phone number. Tracking my Mr. Wonderful order You can also track your order through the GLS websitehttps://mygls.gls-spain.es/parcel-trackingEst is important that if there are any changes to the delivery, you contact GLS directly to make these changes or request any action, as they have the package and it is much faster if you deal with the delivery company directly. Deliveries to GLS Parcel Shop If the courier has been unable to locate you, your order will most likely have been left at a GLS Parcel Shop. When this happens, GLS will send you an update on the delivery of your order with all the available information by email and SMS. It is important that the order is collected within 48 hours, otherwise it will be returned to our warehouse and enter the return process. Deliveries during campaigns During campaigns and promotions, delivery times may be longer than usual. We ask for your patience :) You will always have GLS tracking to know the status of your order delivery.

Once the order has been confirmed, it goes directly to the warehouse where it is processed. Managing orders so quickly means we are unable to accommodate requests for cancellations or item changes.

If you have received your order and an item you purchased is missing, please contact us at ashop@mrwonderful.com proporcionando with photos of the delivery note, the box, the products received, and the outside of the box. To help us locate your order quickly, please include your order number in the subject line of the email. With all this information, we will let you know how we will proceed to provide you with a solution as soon as possible.

To obtain the invoice for your order, you can request it by writing to shop@mrwonderful.com and providing your full name, address, and tax identification number. You will receive the invoice by email within a few days.

If you want to be notified when a product becomes available again, simply activate the stock alert for that product. Once it is back in stock, you will receive an email informing you.

If you have not received the confirmation email, but you have seen the message with your confirmed order number in the shop and the corresponding charge has been made, you can be sure that it has been processed successfully. The reason you have not received the email may be because the email address contains an error, the email has been mistakenly sent to your spam folder, or there has been a technical problem on our part with sending the confirmation email. You will receive your order without any problems. If you would still like more information, please write to us at ashop@mrwonderful.comindicando with your order number, shipping details, and proof of payment.

We cannot make changes to orders once they have been placed.

The order is sent electronically to several platforms, and even if we manage the change of address, it is possible that the information may not reach some of the other platforms where your order is being prepared in time. Therefore, we recommend that if you need to make any changes to the address, as soon as you have the tracking number for your order, you contact GLS and provide them with the correct address.

Mr. Wonderful accepts the following payment methods: credit/debit card, Google Pay, and Apple Pay. Some payment methods may be temporarily disabled due to a technical issue. If this happens, please choose another payment method.

Once you receive a discount code, you must enter it at checkout in the box labeled ‘COUPON CODE’. Once you have entered the information, click on ‘apply coupon’ and wait for the discount coupon to be applied.

Your payment may be declined for one of the following reasons:

• Your card may have expired. Check that your card has not exceeded its expiration date.
• You may have reached your card limit. Check with your bank to ensure that your card has not exceeded the amount allowed for purchases.
• Some of the information you entered may be incorrect. Check that you have filled in all the required fields correctly.

Mr. Wonderful always checks that the products shipped match those ordered. However, if you receive a product in error, please email us at ashop@mrwonderful.comadjuntando with photos of the product and the delivery note. This will allow us to process your request and provide a solution as soon as possible. Or if a product is missing by mistake, check that it appears on the delivery note and then write to us at ashop@mrwonderful.comadjuntando with photos of the product and the delivery note. If, on the other hand, the item you have ordered is broken or defective, write to us at ashop@mrwonderful.comadjuntando with photos of the product and the delivery note.

Once the purchase has been confirmed, it takes a maximum of 48 working hours to deliver it to the selected courier service. Delivery time is 3-10 working days (Monday to Friday). If you still haven't received your order after this time, please email us at ashop@mrwonderful.comproporcionando with your order number and shipping details.

The USER has 15 calendar days to return the product, counted from the date of receipt (Article 71 of Law 3/2014 of March 27). You can return any products you wish, provided they are in perfect condition and are not kits/sets or personalized products. We do not offer exchanges, so once we receive the item and verify that it is in good condition, we will refund the amount of the item you are returning. Please contact us and include your order number in the subject line of the message, indicating that it is a voluntary return. To process a return, please write to us at shop@mrwonderful.com so that we can explain the voluntary return process and how to proceed with shipping the item to our warehouse so that we can verify that everything has been received correctly. We will also detail the handling costs that will be applied after inspection and notify you of the amount to be refunded for your purchase.

It is not necessary; you can complete your purchase without registering and there will be no problem. However, if you wish to track your order, you must be registered. If you want your details to be remembered for your next purchase so you don't have to re-enter them, register and place your orders even faster and without errors!

On our home page, you can subscribe to our newsletter. Simply enter your email address and accept the terms and conditions. To find it, scroll down just below the products.

You will see that in any of the emails you have received from our newsletter, at the bottom there is an option to unsubscribe.

If you have an account, you can recover your login details by clicking: https://www.mrwonderful.com/es/customer/account/login/%20target=

At this link, you can see all the stores that distribute our products and their contact details. Please note that not all stores stock the same items, so if you are looking for a specific product, you can contact the store you are interested in and ask them directly.

https://mrwonderful.com/a/store-locator/list

If you would like to become a distributor of our products in Spain, please send us an email to quieroserwonder@mrwonderful.es