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Terms of service

GENERAL TERMS AND CONDITIONS OF PURCHASE

Last updated: January 2025

This contractual document governs the purchase of goods or products through the website mrwonderful.com, owned by MR.WONDERFUL COMUNICATION S.L., hereinafter referred to as the PROVIDER, which offers stationery and decorative products for sale. The PROVIDER’s contact details are also listed in the Legal Notice of this Website.

These Terms and Conditions shall remain published on the website and available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER’s responsibility to review them periodically, as those in force at the time the order is placed shall apply.

Contracts shall not be subject to any formality except in cases expressly provided for in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the USER:

  • Has read, understands, and fully comprehends its contents.

  • By placing an order through this website, declares that they are over 18 years of age and have full legal capacity to enter into contracts.

  • Assumes all obligations set forth herein.

These Terms and Conditions shall remain valid indefinitely and shall apply to all contracts entered into through the PROVIDER’s website.

The PROVIDER informs that it operates responsibly and is aware of the legislation in force in the countries to which it ships products, and reserves the right to unilaterally modify these conditions, provided that such modifications do not affect goods or promotions purchased prior to the change.

IDENTIFICATION OF THE CONTRACTING PARTIES

On the one hand, the supplier of the goods or products contracted by the USER is MR.WONDERFUL COMUNICATION S.L., with registered office at Carrer Comte Borrell 235, Bj 2, 08029, Barcelona (Spain), Tax ID No. B65773400.

On the other hand, the USER, identified and/or registered on the website by means of a username and password, for which they are fully responsible in terms of use and safekeeping, and who is responsible for the accuracy of the personal data provided to the PROVIDER.

PURPOSE OF THE CONTRACT

The purpose of this contract is to regulate the contractual relationship of sale arising between the PROVIDER and the USER at the moment the USER accepts the corresponding checkbox during the online purchasing process.

The contractual sale relationship entails the delivery of a specific product in exchange for a determined price, publicly displayed on the website.

The languages in which contracts may be concluded through this website are Spanish, Italian, English, French, and Portuguese.

CONTRACTING PROCEDURE

In order to access the goods or products offered by the PROVIDER, the USER must be of legal age and identify themselves or register on the website by creating a user account. To do so, the USER must freely and voluntarily provide the personal data requested, which shall be processed in accordance with applicable data protection regulations, including Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as detailed in the Legal Notice and Privacy Policy of this website.

When creating an account, the USER shall choose a username and password, committing to diligent use thereof and to not disclose them to third parties, as well as to immediately notify the PROVIDER of any loss, theft, or unauthorized access so that the account may be blocked without delay.

The PROVIDER informs that during the purchase process, the USER must identify themselves using their username and password. The USER shall have access to their orders, invoices, order tracking, and data modification. These credentials shall grant access to services provided through the website.

The PROVIDER provides technical means for USERS to identify and correct errors in data entry on forms. In the shopping cart and forms, data formats are automatically validated, allowing the USER to correct any errors.

In accordance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure shall follow these steps:

  • General contracting clauses

  • Order shipping

  • Product availability

  • Withdrawal and withdrawal policy

  • Returns and returns policy

  • Complaints and online dispute resolution

  • Force majeure

  • Jurisdiction

  • General offer terms

  • Price and validity of the offer

  • Shipping costs

  • Payment methods, charges, and discounts

  • Purchase process

  • Applicable warranties

  • Severability and suspension or termination of the contract

  • Applicable law and jurisdiction

1. GENERAL CONTRACTING CLAUSES

Unless otherwise stipulated in writing, placing an order with the PROVIDER implies the USER’s full acceptance of these legal conditions through selection of the acceptance checkbox. No stipulation made by the USER shall differ from those of the PROVIDER unless expressly accepted in writing by the PROVIDER in advance.

To place an order, the USER must follow the online purchase procedure and click acceptance of the GENERAL TERMS AND CONDITIONS OF PURCHASE and the section “ORDER WITH OBLIGATION TO PAY”.

2. ORDER SHIPPING

Goods are generally shipped via courier service to the destination freely selected by the USER.

Shipping costs include Value Added Tax (VAT), but exclude any other taxes, duties, tariffs, or surcharges.

Delivery shall mean the delivery of items to the USER’s address or the address specified during checkout, or to MR. WONDERFUL-owned stores (excluding authorized retailers such as El Corte Inglés, FNAC, Casa del Libro, Abacus, etc.).

MR. WONDERFUL delivers orders to the courier within a maximum of 72 business hours.

Shipments to mainland Spain take 3 to 10 business days (Monday to Friday) after payment confirmation. International shipments may take 5 to 10 business days, depending on destination and carrier. Once handed over to the courier, the USER will receive an SMS or email with a tracking number.

Delivery times are approximate and may be affected during high-demand periods. If delivery cannot be met, the USER will be informed and may choose a new delivery date or cancel the order with a full refund, provided the product has not yet been dispatched.

The PROVIDER assumes no responsibility for failed delivery due to incorrect or incomplete information provided by the USER. In such cases, the product price will be refunded, but not shipping costs.

Delivery is deemed completed when the carrier places the goods at the USER’s disposal and the delivery receipt is signed.

If the package is received in poor condition, it must be signed “with reservation”, noting the visible damage.

The USER must verify the goods upon receipt and record any justified claims on the delivery receipt.

For digital products (e.g., gift cards), the PROVIDER will inform the USER in advance of the download procedure.

Orders cannot be cancelled once confirmed.

3. PRODUCT AVAILABILITY AND CONDITION

All orders are subject to product availability. If supply issues arise or items are out of stock, any amount paid will be refunded.

Products are manufactured and inspected with the utmost care. However, due to materials and production processes, minor aesthetic imperfections may occur, such as:

  • Slight color tone variations

  • Printing lines or surface marks

  • Minor scratches or small surface irregularities

These are purely aesthetic and do not affect product functionality or durability.

Applicable policy:
Returns will not be accepted solely for minor aesthetic imperfections. Customer service may offer either:

  • A 10% partial refund, or

  • A discount code for future purchases.

To request evaluation, the USER must notify shop@mrwonderful.com within 3 calendar days of receipt and provide clear photographs.

4. RIGHT OF WITHDRAWAL AND WITHDRAWAL POLICY

The USER has 14 calendar days from receipt to exercise the right of withdrawal in accordance with Spanish consumer law.

Withdrawal must be notified by post or email to shop@mrwonderful.com. Return shipping costs are borne by the USER. The company does not arrange collection services.

The right of withdrawal does not apply in cases listed under Article 103 of Royal Legislative Decree 1/2007, including personalized products, hygiene-sealed goods once opened, digital content, etc.

Refunds will be issued within 14 calendar days, subject to receipt or proof of return of the goods.

5. RETURNS AND RETURNS POLICY

Returns must be requested within 14 calendar days of receipt. Defective products affecting functionality will be covered by MR. WONDERFUL. Voluntary returns without defects will refund only the product price.

Return shipping costs are borne by the USER and must include tracking. Returns without tracking are not the responsibility of MR. WONDERFUL.

Products must be returned in original packaging and perfect condition. Returns will not be accepted if:

  • The product is damaged or used

  • Original packaging is missing or damaged

  • The product is personalized or excluded by law

Online purchases cannot be returned in physical stores.

6. COMPLAINTS AND ONLINE DISPUTE RESOLUTION

Complaints may be submitted via post or email. The European Online Dispute Resolution platform is available at:
http://ec.europa.eu/consumers/odr/

7. FORCE MAJEURE

Neither party shall be liable for failure due to force majeure events, including but not limited to natural disasters, strikes, transport failures, or telecommunications issues.

8. JURISDICTION

The USER may not assign rights or obligations. Invalid clauses shall not affect the validity of remaining provisions.

9. GENERAL OFFER TERMS

All sales are subject to these General Terms. Any modification must be expressly agreed in writing by the PROVIDER.

10. PRICE AND OFFER VALIDITY

Prices include VAT but exclude shipping and additional services. Prices are shown in EUR and may vary until order confirmation.

Invoices are issued upon request and sent by email in PDF format.

11. SHIPPING COSTS

Prices do not include shipping costs (free for Spain on orders over €30), communication costs, installation costs, or additional services, unless expressly agreed otherwise in writing.

Shipping costs will be calculated at the time the shopping cart or quote is saved, as they are based on the weight of the products and the delivery address.

SHIPPING COSTS

  • National and Mainland Spain shipments: Shipping costs are €4.95. Orders over €30 qualify for FREE shipping.

  • Shipments to the Balearic Islands: Shipping costs are €4.95. Orders over €30 qualify for FREE shipping.

  • Shipments to France and Italy: Shipping costs are €6.95. Orders over €49.95 qualify for FREE shipping.

  • Shipments to Germany, Belgium, and the Netherlands: Shipping costs are €7.95, with FREE shipping on orders over €60.

Shipments are made to EU member countries; however, if a country is not listed, please contact our customer service email in advance. Shipments are not made to Malta, Cyprus, Andorra, the Canary Islands, Ceuta, Melilla, the Azores, or French overseas territories.

12. PAYMENT METHODS, FEES, AND DISCOUNTS

PayPal

The USER will be redirected to the PayPal website using its secure payment platform. Once the payment process is completed, the USER will be redirected back to the MR. WONDERFUL website.

On PayPal, payment can be made using a PayPal account or a credit card. Cash on delivery payments are not accepted through PayPal.

PayPal may retain an amount as a deposit or security when attempting a purchase using a card on the PayPal platform. Charging this amount does not guarantee that the purchase has been completed.

Adyen

The USER will be redirected to the Adyen website using its secure payment platform. Once the payment process is completed, the USER will be redirected back to the MR. WONDERFUL website.

On Adyen, the USER may choose their preferred payment method, including credit card payments. Cash on delivery payments are not accepted through Adyen.

Adyen may retain an amount as a deposit or security when attempting a card purchase. Charging this amount does not guarantee that the purchase has been completed.

Klarna

The USER will be redirected to the Klarna website or app using its secure payment platform. Once the payment process is completed, the USER will be redirected back to the MR. WONDERFUL website.

On Klarna, the USER may pay in full using a Klarna account or choose installment financing backed by the credit card registered on the platform. Cash on delivery payments are not accepted through Klarna.

Klarna may retain an amount as a deposit or security when attempting a card purchase. Charging this amount does not guarantee that the purchase has been completed.

Security Measures and Secure Payment

The PROVIDER undertakes not to allow any transaction that is or may be considered illegal by credit card brands or the acquiring bank, or that could damage or negatively affect their goodwill.

The following activities are prohibited under card brand programs: selling or offering a product or service that does not comply with all applicable laws of the Buyer, Issuing Bank, Merchant, or Cardholder.

Regarding security, the website uses security techniques such as firewalls, access control procedures, and cryptographic mechanisms to prevent unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider may obtain data for authentication purposes.

Credit card data is not stored in any database; it is transmitted directly to the bank’s POS (Point of Sale Terminal).

Additionally, in an effort to provide greater security to credit card holders, we have incorporated the Secure Electronic Commerce (SEC) payment system into our payment gateway.

Your card or account details and password are protected by this security system using SSL (Secure Socket Layer) encryption with an HTTPS connection from the moment the information is entered and are never transmitted to our company. You can recognize this by the padlock icon in the browser bar and the “https” in the URL. The additional “s” stands for “secure.” With SSL, all information exchanged between our website and you is encrypted and unreadable to third parties.

Discounts

Discounts are NOT cumulative. When a coupon is applied, all other promotions in the shopping cart are disabled.

Free products may be removed from the order if the promotional conditions are not met, even if they appear at checkout or in the purchase confirmation email.

13. PURCHASE PROCESS

Any product from our catalog can be added to the shopping cart. Carts have no administrative commitment; they are simply a space to simulate a quote with no obligation for either party.

To proceed with a purchase, the USER—who must be at least eighteen (18) years old—must select the desired product and add it to the cart. Once the selection is complete, the USER must click “Place order.” The selected products will then be displayed, and the USER must choose a delivery option (home delivery or in-store pickup) and a payment method. Finally, the USER must accept the legal terms and click “Complete order.”

The data provided to MR. WONDERFUL through the corresponding form are identifying and enabling elements to access and make purchases and are personal and non-transferable.

Once the order has been processed, the system automatically sends an email to the PROVIDER’s management department and another to the USER confirming the order, its status, and the estimated shipping and/or delivery date.

14. APPLICABLE WARRANTIES

All products offered through the website are completely original unless otherwise stated in their description. All products carry a two-year warranty, in accordance with Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

I. Product conformity with the contract (Art. 116)

Unless proven otherwise, products shall be deemed to be in conformity with the contract provided they:

  • Match the description provided by MR. WONDERFUL COMUNICATION S.L.

  • Are suitable for the uses normally expected of products of the same type.

  • Are suitable for any specific use requested by the customer and accepted by MR. WONDERFUL COMUNICATION S.L. at the time of contract.

  • Have the quality and performance normally expected of a product of the same type, taking into account its nature and product descriptions provided by MR. WONDERFUL COMUNICATION S.L.

MR. WONDERFUL COMUNICATION S.L. describes product details, technical characteristics, and photographs provided by manufacturers and is not bound by these public statements.

Lack of conformity resulting from incorrect installation shall be treated as lack of conformity of the product when installation was included in the sales contract and carried out by MR. WONDERFUL COMUNICATION S.L., under its responsibility, or by the USER due to incorrect installation instructions.

No liability shall apply for lack of conformity known or reasonably known by the USER at the time of contract or arising from materials supplied by the USER.

II. PROVIDER liability and consumer rights (Art. 118)

MR. WONDERFUL COMUNICATION S.L. shall be liable for any lack of conformity existing at the time of delivery. The USER has the right to product repair, replacement, price reduction, or contract termination.

III. Incompatibility of actions (Art. 117)

The exercise of the above rights is incompatible with actions arising from hidden defects in the sale.

In all cases, consumers have the right to compensation for damages caused by lack of conformity under civil and commercial law.

IV. Repair and replacement (Art. 119)

If the product is not in conformity, the USER may choose repair or replacement unless one option is impossible or disproportionate. Once the USER communicates their choice, both parties must comply.

A remedy shall be considered disproportionate if it imposes unreasonable costs on MR. WONDERFUL COMUNICATION S.L., considering the product value, the significance of the defect, and whether the alternative remedy can be implemented without major inconvenience.

V. Rules governing repair and replacement (Art. 120)

  • Repairs and replacements are free of charge, including shipping, labor, and materials.

  • They must be carried out within a reasonable time and without major inconvenience.

  • Repairs suspend warranty periods until delivery of the repaired product.

  • Replacements suspend warranty periods until delivery of the new product.

  • If repair or replacement fails, the USER may request a price reduction or contract termination.

  • Replacement is not applicable to non-fungible or second-hand products.

VI. Price reduction and contract termination (Art. 121)

Price reduction or contract termination may be chosen when repair or replacement is not possible or not carried out within a reasonable time. Contract termination shall not apply if the defect is minor.

VII. Price reduction criteria (Art. 122)

The price reduction shall be proportional to the difference between the value the product would have had if compliant and its actual value at delivery.

VIII. Time limits (Art. 123)

MR. WONDERFUL COMUNICATION S.L. is liable for lack of conformity appearing within three years of delivery. For second-hand products, a shorter period of no less than one year may be agreed.

Defects appearing within six months are presumed to have existed at delivery unless proven otherwise.

Delivery is deemed to occur on the invoice date or delivery note date if later.

The USER must inform MR. WONDERFUL COMUNICATION S.L. of the defect within two months of becoming aware of it.

IX. Action against the producer (Art. 124)

If it is impossible or excessively burdensome to contact MR. WONDERFUL COMUNICATION S.L., the USER may claim directly against the producer for repair or replacement.

The producer shall be liable for defects related to origin, identity, or suitability. The party who compensates the USER may claim against the responsible party within one year after remedy completion.

15. SEVERABILITY AND SUSPENSION OR TERMINATION OF CONTRACT

If any term is deemed illegal, null, or unenforceable, it shall be severable and shall not affect the validity of the remaining terms.

MR. WONDERFUL COMUNICATION S.L. may suspend or terminate USER access to its e-commerce services without prior notice if the USER fails to comply with these terms or applicable laws.

16. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed and interpreted in accordance with Spanish law.

In accordance with Articles 50–52 of Law 1/2000 and Article 18.1 of Regulation (EU) 1215/2012, actions brought by the USER may be filed before the courts of the PROVIDER’s domicile or the USER’s domicile.

If the USER resides outside Spain, both parties expressly waive any other jurisdiction and submit to the dispute resolution body acting as intermediary under Article 14.1 of Regulation (EU) 524/2013. For more information, see Clause “5. CLAIMS AND ONLINE DISPUTE RESOLUTION.”